Unsolicited Cisco Personnel Quotes about PRISM

Channel Service Account Manager (CSAM) "Cisco Systems would like to recognize PRISM Innovations for its outstanding achievement and commitment to Cisco service. We appreciate your company's demonstration of superior knowledge, leadership and dedication to customer satisfaction.

It is clear that PRISM's innovative online tools add tremendous value to each SMARTnet contract negotiation. Your customers benefit form a streamlined process, while helping them to better understand the importance of protecting their network with Cisco SMARTnet. Combined with a team of top-notch service consultants, PRISM helps to reduce customer risk, exposure and expense.

Please thank your team for its excellence and congratulate them for their success. I look forward to working with you and your team in the future."

• Service Support Representative (SSR) "PRISM is a great Cisco asset and much more self sufficient than most other partners."

• Major Account Manager (MAM) "Unfortunately, the account in question does not belong to me. Looking through your email trail, I am very impressed with PRISM's commitment and determination to find the correct AM to apply sales credit. I look forward to PRISM selling more in MY territory!"

• Manager Channel Operations (MCO) "Another job well done from PRISM!"

• Leasing Services Manager, Cisco Capital "You are absolutely awesome! Thank you sooooooo much!"

• Manager Inside Support "We (Cisco) truly appreciate our relationship with you and your company. This situation exemplifies our dedication and partnership with you to drive customer satisfaction."

• Major Account Manager (MAM) "Awesome job PRISM team! Thanks for the heads up on this order and for always keeping our team in the know."

• Service Support Representative (SSR) "Thanks so much for the latest information. I never have to think about the accounts you guys are involved in as you are always on top of things."

• Service Support Representative (SSR) "Thank you for the detailed information break down of how these orders will be processed. This makes my life easier in knowing when orders will be processed and recognized in our system."

• Account Manager (AM) "Thank you so much for giving me the heads up on this transaction ahead of time. I can't place a price tag on how valuable clear and consistent communication is with my partners. I will let you know if I do not see the transaction before the end of the year. Whatever I can do to help in your future endeavors with this account and/or any other customer in my territory, please let me know."

• Account Manager (AM) "Thanks, I really appreciate your effort and professionalism."

• Major Account Manager (MAM) "Thank you!!! I very much appreciate your keeping me informed on this."

• Account Manager (AM) "I truly appreciate you driving this business and contacting me to ensure proper sales credit. I really like what I'm hearing about how PRISM manages customer SMARTnet contracts. I will talk to my customers and drive some business your way. Thank you again!"

• Service Account Manager (SAM) "Thank you for your help with this customer. What gyrations we have had to go through to get this deal. I really appreciate your dogged pursuit of this business, patience in working with both the customer's challenging financial situation and Cisco beuracracy and of course your constant updates. I look forward to continuing our relationship as well."

• Service Account Manager (SAM) "Thank you all very much for your efforts to make this deal happen. Your help, guidance and patience are supremely appreciated."

• Account Manager (AM) "Good Girl!"

• Major Account Manager (MAM) "Thank you for the update. I really appreciate you guys taking great ownership of the situation…it is a welcome change. Let me know how I can be of assistance."

• (Distribution) Cisco Market Development Manager "PRISM is always on top of things and we sure appreciate it!"