PremWatch™ Managed Network Monitoring

Proactive monitoring, management, analysis, and reporting on the performance of your network

• Identification and Notification
  • 24x7x365 Proactive alarm identification and notification
  • Toll-free access 24x7x365 to Network Management Center
  • Telephone support 24x7x365
  • Remote diagnostics:
    • Fault isolation
    • Remote configuration
    • Service restoration
    • Remote Reboot through PremGate
• Monitoring
  • Warnings - Critical service events and thresholds:
    • CPU, memory and disk utilization
    • Interface, traffic, and uptime status
    • Port and system services
    • System processes
  • Asset Management
• Reporting
  • On-line access to secure PremWatch Service Portal:
    • Site and service profiles and billing record
    • Open service inquiries on all events, alarms, and troubles
    • Order status and status map
    • Maintenance schedule
    • Reporting by object, group, and status
    • Alert/notification history and network outages
• Includes PremGate RemoteAccess Manager for out-of-band access