All of the Support of SMARTnet PLUS All of the Services of ValuNet

• Advance hardware replacement
• Ongoing operating system (IOS) software updates and upgrades
• Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
• Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
• Access to the extensive Cisco.com knowledgebase and tools
• Configuration restoration
• Circuit testing
• Carrier notification
• Inside wire diagnostics and repair
• Guaranteed on-site 2 and 4-hour response at most locations nationwide
• United States Maintenance Response Lookup

• One Call Support
• When trouble occurs, you call us!
• 24x7x365 Support
• Fast, effective and personal
• Our support team member stays with you via phone and email throughout your incident
• Your call connects you to our Network Maintenance Center (NMC):
• Expert Technical Support
• Trouble Diagnosis
• Remote Resolution if possible
• Service Implementation
• Field Service Scheduling
• Parts/Spares Management
• Our NMC mobilizes our own Field Force
• Employees of Telsource, not subcontractors
• Located across North America
• Currently supporting over 50,000 Cisco sites
• Equipped with specialized network test equipment for voice and data, both wireline and wireless, spares, laptop computer and internet access
• Well-rounded, experienced engineers with an average tenure of 5 years
• Highly trained across a wide range of technologies
• Field Force responds to alert
• Wireless handheld service call management
• GPS-enabled routing and scheduling
• Real time interaction between Field Force, our Certified support team, systems and materials management
• Manages trouble tickets
• We notify you with any changes in our arrival time
• Optimized efficiencies minimize your downtime
• Our Field Force arrives ready to resolve your problem…
• with the replacement parts and/or spares
• with cables, tools and test equipment
• with the skills to work in multiple environments
• within our guaranteed response time
• with our own employees
• backed by our Certified support team at our NMC
• Coverage available for assets designated as "End Of Support" by Cisco
• Multi-manufacturer support available