Q. Who is responsible for returning my defective parts that have been replaced?

A. As a SMARTnet customer you are responsible for obtaining a Return Materials Authorization (RMA) number to return the product. You are also responsible for covering shipping and other related costs.
With SMARTnet Onsite a prepaid air-bill is supplied to you along with the replacement parts. You are only responsible for supplying the return parts to the freight carrier for shipment back to Cisco.

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