Q. If a product is already covered under the standard Cisco warranty, what additional benefits does SMARTnet offer?
A. As illustrated in Table 1, SMARTnet support provides a much higher level of support than Cisco warranties. Cisco warranties are good for 90 days or one year, depending on the product.
Table 1: SMARTnet Support
|
Available Support |
SMARTnet |
SMARTnet Onsite |
90-Day Warranty |
1-Year Warranty |
|
Maintenance releases for operating system software (upon request) |
Yes |
Yes |
Yes |
Yes* |
|
Minor and major releases for operating system software (upon request) |
Yes |
Yes |
No |
No |
|
CCO password access (where available) |
Yes |
Yes |
No |
No |
|
TAC Support |
Yes |
Yes |
Limited |
No |
|
24 x 7 access to TAC |
Yes |
Yes |
No |
No |
|
Advance replacement of parts 8 x 5 x NBD, 8 x 5, 4, or 24 x 7 x 4 |
Yes |
Yes |
No |
No |
|
Advance replacement of parts---5-day ship |
No |
No |
Yes |
No |
|
Return to factory---10-day ship from receipt |
No |
No |
No |
Yes |
|
Onsite field engineer for parts replacement and installation |
No |
Yes |
No |
No |
*Maintenance releases only available for 90 days.